. . . tools index
August Tool : 2 thoughts on perfection . . .
90 / 10 RULE . . . (Pareto's is the
80/20 rule and very useful too!)
10% effort gets you 90% of
the way there!
The secret is knowing where
to stop between 90% and 100% to maximise customer satisfaction
and your return.
Over-servicing and over-delivering
to your customers can be just as bad (if not worse!) than under-servicing and under-delivering
- see below . . .
PERFECTION . . . (food for thought)
perfection makes one person
happy and the same person broke!
Customers expect a certain minimum standard of service/performance.
(do you know what this
is with your customers? have you asked them?)
They may not be willing to wait and/or pay
for the perfection you strive for . . .
Dr Miroslav Dosen
clarityindeed.com
